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www.hvacmepcontractors.com Table of Contents (Quality Management System Procedures) Control of Records Control of Non-Conformities WWW.HVACMEPCONTRACTORS.COM CONSTRUCTION AND GENERAL CONTRACTING Section Revision Date: JAN 01, 2021 PROJECT QUALITY PLAN Prepared/Compiled by: QA/QC Manager Reviewed & Approved by: General Manager Resource Management Page List of Quality Management System Procedures: Item No. Description Process /Procedure No. 1. Document & Data Control 2. Control of Records 3. Control of Non-Conformities 4. Corrective Actions 5. Preventive Actions 6. Management Review 7. Internal Quality Audit 8 Staff Training, Competence & Appraisal 9. Contract Review 10. Inspection & Testing 11. Supplier Evaluation & Purchasing 12. Identification, Traceability & Preservation 13. Process Control 14. Calibration 15. Measurement, Analysis & Improvement 16. Plant /Vehicle Maintenance 17. Fabrication 18. Project Reporting WWW.HVACMEPCONTRACTORS.COM CONSTRUCTION AND GENERAL CONTRACTING Section Revision Date: JAN 01, 2021 PROJECT QUALITY PLAN Prepared/Compiled by: QA/QC Manager Reviewed & Approved by: General Manager Resource Management Page 1.0 Objective: • To ensure that all records for an effective implementation of Quality Management System (QMS) are (a) legible, (b) identified, (c) retrievable and (d) safely stored and protected and in compliance to HVACMEPCONTRACTORSEP -127 “Security and Control of CLIENT Engineering Data”. • Define the retention time and disposition of records. 2.0 Scope: This process applies to all records defined within the QMS. 3.0 4.0 Procedural Details: 4.1 All members of the staff are responsible for the safekeeping of the records under their responsibility. 4.2 Records may be in the form of any type of media, such as hard copy or electronic. 4.3 Each department shall maintain a log of all quality records using the Quality Records Log (Form # HVACMEPCONTRACTORS: QP-002-01). 4.4 All Quality Records will be maintained in a manner that: (a) helps to prevent damage or deterioration, (b) ensure easy and trouble free retrieval. Records shall be kept using plastic bound cover with front and side cover showing the file name and numbered. 4.5 All Quality Records will be maintained for a minimum period of two years after project completion. 4.6 After the expiry of the retention period, the authority for disposing of the record is as indicated on the “Quality Records Log”. 5.0 Associated Forms: WWW.HVACMEPCONTRACTORS.COM CONSTRUCTION AND GENERAL CONTRACTING Section Revision Date: JAN 01, 2021 PROJECT QUALITY PLAN Prepared/Compiled by: QA/QC Manager Reviewed & Approved by: General Manager Resource Management Page 6.0 Objective: • To ensure that all materials with HVACMEPCONTRACTORS as well as the products and services provided by the organization conforms to their relevant specifications and other applicable requirements. 7.0 Scope: All products, installations, repairs, maintenance and services developed and/or produced within HVACMEPCONTRACTORS. 8.0 Procedural Details: 8.1 Non-conforming products and services may be identified by either: a) Results of inspection and test activities b) Customer complaints c) Any product related activity that fails 8.2 Any non-conformity (as in paragraph 4.1 above) shall be recorded on the Non-conformity Report-NCR (Form # HVACMEPCONTRACTORS: QP-003-01), identified by suitable labeling or documentation (as applicable), and either: • Returned to supplier • Reworked • Scrapped • Accepted under concession, or • “Other” (as identified by the appropriate department manager) 8.3 Where possible, non-conforming products are to be segregated from conforming products to prevent unintended use or delivery. 8.4 The appropriate manager shall be responsible for the disposition of the Non-Conformity. Completed reports are to be forwarded to the MR within a day of identifying the non-conformity. 8.5 The MR is responsible for maintaining a log (HVACMEPCONTRACTORS: QP-003-02) of all NCR’s raised. 8.6 When a non-conforming instance is detected after delivery or after starting to use, the MR with the appropriate manager shall immediately inform the end-user accordingly. A mutually acceptable solution (including offer of concession) shall be negotiated with the end-user. The MR with the appropriate manager shall be jointly responsible to do so. 8.7 Non-conforming products shall be re-verified after correction according to the original criteria or as defined by the appropriate manager on the non-conformity report. The results of this re-verification shall be recorded on the report. 8.8 Non-conformity reports are to specify the appropriate corrective and/or preventive action, in addition to the Root cause. 8.9 Products may be individually identified stating the non-conformity. 8.10 Non-conformity reports shall be reviewed at Management Review Meetings for frequency and type. 8.11 These reports shall be maintained as quality records for a minimum period of two (2) years. 9.0 Associated Forms: Non-Conformity Report (NCR) Non-Conformity Report (NCR) Log
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