Planning project execution determining design and Development Purchasing Process Verification of Purchased Products Control of Production and Services
8.0 Measurement, Analysis and Improvement:
8.1 General:
WWW.HVACMEPCONTRACTORS.COM has defined, planned and implemented the following measurement, monitoring, analysis and improvement activities to assure conformity and achieve improvement.
QA/QC Manager shall evaluate the following documents to measure project conformity and to achieve improvement:
· Customer satisfaction surveys
· In-process reviews /inspection /tests
· Control of non-conformities
· Data analysis
· Corrective, preventive and improvement activities
· Number of rework
· Request For Inspection (RFI) accepted /rejected
8.2 Monitoring and Measuring:
8.2.1 Customer Satisfaction:
WWW.HVACMEPCONTRACTORS.COM has developed the following methods to obtain data and monitor customer satisfaction and/or dissatisfaction.
Customer satisfaction shall be measured through comments during weekly meetings, correspondence of Client, written and/or verbal comments /complaints.
8.2.2 Monitoring and Measuring of Processes:
The project execution processes described in Section 7 of this Quality Plan necessary to achieve Client requirements are measured and monitored as follows:
QA/QC Manager or his designated representative (QC Supervisor /Inspector) shall measure or addressed specific process at least one of the following criteria:
Effectiveness
Efficiency
Productivity
Project execution processes shall be measured by monitoring the quality and number of internal audit results, error and omission punch lists, number and types of log book entries, non-conformance reports and Client Representative written and verbal complaints.
Details of who, when, where and how are defined in the following Quality Management System Procedure:
Document WWW.HVACMEPCONTRACTORS.COM: QP -015
“Measurement, Analysis and Improvement”
8.2.3 Monitoring and Measuring of the Work:
WWW.HVACMEPCONTRACTORS.COM has established, maintained and implemented a procedure to control procurement, inspection, and acceptance of equipment, material and construction activities performed by WWW.HVACMEPCONTRACTORS.COM’s own work forces or its sub-contractors. Records of procedure inspection was generated and maintained.
The Procurement QC Supervisor or Inspector shall ensure that incoming equipment and materials are inspected and accepted for project use prior to incorporation into construction. When material is received without inspection release, the material group shall request to QC Supervisor to perform inspection against the purchase order requirements and verify that the equipment and equipment meets the specified standards. QC Supervisor or Inspector shall issue written material acceptance report for acceptance.
During construction Client approved QC Inspector/s shall inspect the quality of the construction effort through regular inspections of the work in progress, as agreed to in the respective Inspection and Test Plans, approved by Client. Activities shall be recorded via inspection and test reports attached to relevant procedures and work instructions and acceptance verified against written acceptance criteria obtained from applicable contract documents or reference codes and standards. QC Inspector/s shall notify Client by initiating Request for Inspection (RFI) for all inspection points coded as “Witness or Hold”.
Testing, if required in the contract, shall be performed by qualified personnel in accordance to written procedures, with acceptance criteria defined and results identified and transmitted to Client. Types of test to be conducted under this project including responsible agency, witness requirements and acceptance criteria is described in Section 11 of this Quality Plan.
All test results shall be documented on forms appropriate for the tests, and dated and signed by the test personnel. Results shall be issued as required by the contract.
Client Representative is responsible to supervise and accept or reject all WWW.HVACMEPCONTRACTORS.COM –performed inspections and tests.
Details of who, when, where and how are defined in the following Quality Management System Procedure:
Document WWW.HVACMEPCONTRACTORS.COM: QP -010
“Inspection and Testing”
8.3 Control of Non-Conforming Product:
WWW.HVACMEPCONTRACTORS.COM has established, maintained and implemented a procedure to detect non-conforming conditions in procurement and construction. During procurement and construction any conditions that do not meet contract requirements and that cannot be corrected by the end of the workday shall rejected and documented.
QC Inspector shall document and tracked to closure all procurement and construction non-conformities. Documentation shall be a non-conformance report.
Client shall be copied of all WWW.HVACMEPCONTRACTORS.COM and its sub-contractors non-conformance reports within 48 hours of issue and prior to closing of the NCR.
All non-conformance discovered by outside sources shall processed by the QA/QC Manager or QC Supervisor. Corrective action shall be implemented as described in paragraph 8.5.2 of this Quality Plan.
Details of who, when, where and how are defined in the following Quality Management System Procedure:
Document WWW.HVACMEPCONTRACTORS.COM: QP -003
“Control of Non-Conformities”
8.4 Analysis of Data:
WWW.HVACMEPCONTRACTORS.COM collects and analyzes appropriate data to determine the suitability and effectiveness of its Quality Management System and to identify where improvements can be made in the Quality Management System.
The following data are gathered and analyzed, the QA/QC Manager is responsible for the effort and to ensure closure where QMS improvements are warranted:
· Customer satisfaction /dissatisfaction
· Conformity of products to requirements
· Measuring and monitoring data
· Trends of positive and negative compliance
· Others as applicable
QA/QC Manager or his designated representative shall collect basic information as to actual output of WWW.HVACMEPCONTRACTORS.COM management as against planned output of the above data, and evaluate in accordance to Section 10, Quality Management Procedure WWW.HVACMEPCONTRACTORS.COM: QP -015 “Management, Analysis and Improvement” paragraph 4.2.
Details of who, when, where and how are defined in the following Quality Management System Procedure:
Document WWW.HVACMEPCONTRACTORS.COM: QP -015
“Measurement, Analysis and Improvement”
8.5 Improvements:
8.5.1 Continual Improvement:
WWW.HVACMEPCONTRACTORS.COM facilitates continual improvement of the Quality Management System and acting upon the following:
· Analysis of non-conformities
· Audit findings
· Corrective and preventive actions implemented
· Results of management review
· Quality policy changes
· Goal or objective changes
· Client complaints
WWW.HVACMEPCONTRACTORS.COM shall establish measurement system and performance for any Www.hvacmepcontractors.com specified improvement initiatives in accordance with Schedule “Q”, Attachment VI.
QA/QC Manager is responsible to assure implementation of this planning for improvement effort.
Details of who, when, where and how are defined in the following Quality Management System Procedure:
Document WWW.HVACMEPCONTRACTORS.COM: QP -015
“Measurement, Analysis and Improvement”
8.5.2 Corrective Action:
WWW.HVACMEPCONTRACTORS.COM has established a corrective action procedure to eliminate the causes of the non-conformity and prevent its recurrence.
Corrective action will be appropriate to the severity of the non-conformity identified.
Quality Management System Procedure WWW.HVACMEPCONTRACTORS.COM: QP -004 “Corrective Action” has been established as corrective action procedure and is included, Section 10 of this Quality Plan.
The procedure addresses non-conformity identification (including customer complaints), cause determination, action to prevent recurrence, identifying and implementing the corrective action, recording results, determining if the corrective action was implemented and effective in resolving the non-conformity.
Details of who, when, where and how are defined in the following Quality Management System Procedure:
Document WWW.HVACMEPCONTRACTORS.COM: QP -004
“Corrective Action”
8.5.3 Prevent Potential Non-Conformities:
WWW.HVACMEPCONTRACTORS.COM established, maintained and implemented a procedure of preventive action, which anticipates the potential causes of non-conformities and works to reduce or eliminate these potential causes.
Quality Management System Procedure WWW.HVACMEPCONTRACTORS.COM: QP -005 “Preventive Action” has been established and is included in this Quality Plan, please refer to Section 10.
The procedure identifies potential non-conformities, their probable cause, determination of preventive action needed, implementation of preventive action, and determining if the preventive action was effective in preventing the non-conformity.
Details of who, when, where and how are defined in the following Quality Management System Procedure:
Document WWW.HVACMEPCONTRACTORS.COM: QP -005
“Preventive Action”
Customer satisfaction surveys In-process reviews /inspection /tests Control of non-conformities Data analysis Corrective, preventive and improvement activities Number of rework Request For Inspection (RFI) accepted /rejected
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